Dental Receptionist Workshop in Vancouver

Become a Dental Receptionist in Only 13 Weeks!


This workshop will teach students administrative proficiency and industry knowledge essential to successfully work in the dental field. Students will learn the key responsibilities of a dental receptionist, become familiar and comfortable with dental terminology and dental procedures, scheduling and maintaining client appointments, as well as how to maintain a collaborative relationship with both clients and staff to deliver the utmost level of client care. RainCoast Dental Careers’ students benefit from learning on industry leading ClearDent Software, used not only in many dental practices throughout BC, but across Canada.


RainCoast Dental Careers also provides consulting to dental practices wishing to improve practice management and increase production.


Workshop Requirements

RainCoast Dental Careers is an adult learning workshop. Applicants should be aged 18+, have a high school diploma or equivalent and be proficient in English. Regular access to a computer is required.

Workshop Completion

It is important that all students attend all sessions and pass all quizzes to receive a certificate at the end of the 13 weeks.

Career Paths

Career Prospects can be any of the following: Dental Receptionist, Dental Administrator, Administrator Assistant, Customer Service Representative in a Dental or Insurance Company, Dental Lab and Dental Supply Company.



  • Introduction to Dentistry, Roles and Responsibilities
  • Privacy Laws
  • Communication Essentials
  • Dental Office Procedures
  • Booking and Maintaining Appointments
  • Dental Terminology, Tooth Anatomy and Procedures
  • Dental Fee Guides, Insurance Benefits, Billing Procedures
  • Management Reports, Accounts Receivable, Financial Records
  • Recalls and Dental Pre-authorizations


  • Presentation Strategies
  • Imaging and Charting Basics
  • Client Relations, Conflict Management Resolution, Professional Wording
  • ClearDent Software Training
  • Time Management and Productivity
  • Working knowledge of Word and Excel


  • CPR Course through Life Preservers First Aid Training and Certification
  • Field Placement Preparation


Please email me if you are interested to learn more about RainCoast Dental Careers.


Brandi Eckstein

Brandi Eckstein

Founder, Course Instructor

With 18 years of experience in the dental industry, including 8 years as a full time training consultant currently working with ClearDent, Brandi is an expert trainer who has in-depth knowledge of what is necessary and beneficial to work in a dental practice. Brandi herself has worked in management positions within a practice, assisted and brings a passion for problem solving and expertise to her teaching style.


Now accepting applications for the next workshop and one-on-one training. Please contact for further details.

Fees Include: Reading Material, Worksheets, Quizzes, Unlimited Instructor Support (via email, telephone, remote log-in), Employment Preparation and Transition.

13 Weeks - 4 Hours Per Week Course

$2000including tax

Send a scanned and completed copy of the registration form to You will be contacted within 48 hours to provide payment. Payment options: PayPal, Visa, MasterCard, American Express, Debit or E-transfer.